fg4444's Privacy Policy

Section 1.1

Information You Provide Directly

When you register an account with fg4444 or contact us, you provide the following information directly to us:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Home address and national identity card details
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Your chosen username and password

Section 1.2

Automatically Collected Information

When you use the fg4444 platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Logs of your time and activity on the platform
• Gaming history and transaction records
• Device operating system
• Page visit duration and navigation path

Section 1.3

Identity Verification Information (KYC)

For financial transactions and account security, fg4444 conducts a "Know Your Customer" (KYC) verification process. Information collected under this process includes:

• Copy of National Identity Card (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of ownership of payment method

This information is stored solely for KYC purposes and is used to fulfill legal obligations.

Section 2.1

Primary Purpose of Use

fg4444 uses the information collected from you for the following primary purposes:

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and rewards
• Providing 24/7 customer support
• Verifying your identity and preventing fraud
• Fulfilling legal and regulatory obligations

Section 2.2

Secondary Purpose of Use

Beyond the primary purposes above, we may also use your information for the following:

• To improve platform services and the user experience
• To inform you about new games, bonuses, and offers (subject to your consent)
• To monitor and provide support for responsible gaming
• To analyze platform security and technical issues
• For statistical and analytical research (in a non-personally identifiable form)

Section 3.1

Security Technology and Methods

fg4444 follows industry-standard security practices to keep your personal information safe:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted using SSL/TLS technology.
• Data Encryption: Sensitive information such as passwords and financial data is stored in encrypted form.
• Access Control: Only authorized personnel can access your information, and only to a limited extent.
• Firewall and Security Monitoring: Unauthorized access is prevented through around-the-clock system monitoring.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.

Section 3.2

Data Retention Period

How long fg4444 retains your information depends on the type of information and applicable legal obligations:

• Active account information: for the entire duration the account remains active
• Transaction records: for the period required under financial law
• KYC documents: for a specified period after account closure, as required by legal obligations
• Gaming logs and activity history: for a limited period after account closure

Once the stated period has passed, we securely delete the information or process it in a way that it can no longer be linked to any individual.

Section 4.1

Information Sharing Policy

fg4444 does not sell or rent your personal information to any third party. However, in the following limited circumstances, some information may be shared with partner organizations:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information necessary to complete transactions.
• Game Providers: Our game software partners including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive only the limited information necessary to operate gaming activities.
• Law Enforcement Agencies: Information may be shared with relevant authorities in response to a court order or legal obligation.
• Fraud Prevention Services: Verification services may access limited information to ensure account security.

Section 4.2

International Data Transfers

Some of fg4444's technical services may be operated on servers outside Bangladesh. In such cases, we ensure that:

• Adequate data protection laws exist in the country to which data is transferred.
• Encryption is used during data transfer.
• Service providers are contractually bound to comply with our privacy standards.

Section 5.1

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. fg4444 uses cookies for the following purposes:

• Essential Cookies: To maintain your login state and ensure security — these cannot be turned off.
• Performance Cookies: To analyze which parts of the platform are used most.
• Functionality Cookies: To remember your language and display preferences.
• Security Cookies: To detect fraudulent activity and protect your account.

Section 5.2

Cookie Controls

You can turn off non-essential cookies from your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

To access cookie settings in commonly used browsers, check the browser's settings or preferences menu.

Section 6.1

Your Fundamental Rights

Every user registered with fg4444 has the following rights regarding their personal information:

• Right of Access: You have the right to know what information we have stored about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: Under certain conditions, you can request that your information be deleted (this right is limited for information retained due to legal obligations).
• Right to Portability: You can request to receive your information in a convenient format.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Withdraw from Marketing: You can request to be removed from promotional communications at any time.

Section 6.2

How to Exercise Your Rights

To exercise any of your data-related rights, please contact us:

• Get instant support through our 24/7 live chat.
• Send your request by email: [email protected]

We will respond to your request within a reasonable time after receiving it. In some cases, additional information may be requested to verify your identity.

Section 7.1

Age Restriction and Child Protection Policy

fg4444 is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect or store information from any person under the age of 21.

We conduct an age verification process at the time of account registration. If we receive credible information that a user is under 21 years of age, their account will be immediately closed and all their information will be deleted.

Section 8.1

Method of Changes and Notification

fg4444 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any changes will indicate that you have accepted the updated policy. If you do not agree with the updated policy, you may request to close your account.

For minor changes (spelling corrections, clarifications), a separate notification may not be sent, but the updated date will always be kept current.